FRC are a suppliers and distributors of a variety of specialised camping products. Distribution of our products is undertaking in one of two ways.
- As drop shippers for the suppliers of the products. These may be manufacturers, distributors or importers of the products.
- As suppliers and distributors of our own products and services.
Where it is the case that FRC act as drop shippers, FRC will adopt the Return polices from these individual manufacturers, distributors or importers.
If the product is a product that is manufactured, supplied or distributed directly by FRC. FRC will assume responsibility for any returns.
In any circumstances that a return is sought, FRC will require notification of why a return is sought. FRC should be advised either in writing to [email protected] or call direct on (07) 5406 1247 so we can address the situation immediately.
If there is an error or fault with your products, we will replace the items for you. If you simply do not like your items we reserve the right not to replace the items.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please feel free to Contact Us If you have any questions on how to return your item to us.