Suburban Hot Water Systems – Product Recall

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Suburban Hot Water Systems – Product Recall

Suburban Hot Water Systems – Product Recall

This article is for the information of anyone with a Suburban gas/electric hot water system, which the majority of caravans and motorhomes in Australia have.

The SW6PA Model

We have been advised by Coast to Coast RV, the importers of this system, that the Australian Gas Association (AGA) has recently suspended the gas licence for some models of the Suburban gas/electric hot water systems.

The affected models are the SW6PA, SW6DA, SW6DEA and the SW4DEA.

Instructions received from Coast to Coast RV are that any existing stock is not to be installed or sold.  Currently as it stands Coast to Coast have advised the following;

  • RV Manufactures are not to install any of the effected units
  • Dealers with any of these units involved are able to sell the RV, however not hand it over until the issue is resolved
  • Dealers are not to sell any of the effected models as individual units
  • Caravan Repairs will not be permitted to install any of the effected units.

At this stage the suspension only applies to new vehicles and not second hand vehicles.  Any RV’s with the existing units may still use them at this stage.  Unfortunately there is no definitive reason given at this stage as to what the issue is, only to say they have been advised by the Australian Gas Association that it was a gas issue.  There is also no indication of how long this situation may take to resolve. If you are purchasing a new van and feel this may affect you, we suggest contacting your sales representative or the manufacturer to see if you may be effected.

FRC will endeavor to keep abreast of this situation and inform you once it has been rectified.

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